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Job Posting:Global Service Manager - Solar and Electronics product lines
2010/7/5 12:28:59 | 浏览:2248 | 评论:9

Reporting to the Vice President of Sales/Service, the Global Service Manager is responsible for worldwide Customer Service and aftermarket Sales Support activity for the full range of BTU products in the Electronics and Solar markets, for growing the department's sales volume, and for enhancing the quality of delivered services coherent with BTU's brand image. To be successful in this role, the individual will have the drive and experience to expand the company's service network, to increase after market revenue and to establish a synergy between our support and sales teams to proactively assist in researching/growing our total installed machine base.

Key Responsibilities

  • Drive BTU's strategic customer support goals by providing exemplary customer support and revenue growth
  • Lead a customer oriented, results driven Global Service team to ensure excellent service technically, professionally and ethically and ongoing customer satisfaction
  • Ensure that the technical/solar capabilities of the global service team are continually upgraded to provide superior global support
  • Partner with Engineering and Operations to successfully implement New Product Development Process
  • Develop departmental processes and procedures to meet strategic goals; lead team members in these processes and build team spirit
  • Manage the order entry, technical support, and traveling service staff.

Experience/Education/Skills

  • 10 + years experience in successfully managing a customer support organization in high quality capital equipment manufacturing companies preferably in the solar and semiconductor industry
  • BS degree in Mechanical or Electrical Engineering or similar technical degree
  • Willing to travel both within the US and internationally approximately 40- 50 % of the time and to respond to off-hour emergency calls as needed
  • Excellent oral and written communication skills with global external customer facing experience and savvy; experience working with companies in China is a plus
  • Ability to work with other team members on coordinating resources, knowledge, and skills and a working knowledge of customer support best practice
  • Ability to evaluate needs, determine underlying challenges and develop solutions

Please visit http://www.necina.org/job.htm for more information.

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Event Reminder: Tomorrow 2/6 4pm “The Nature of Chinese Classical Texts, and How to Read Them” 中國古籍的形制與閱讀

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Hunan to Recruit Talents in Boston长沙国家生物产业基地波士顿招才

Time: Sunday, October 28, 2012(10:00am -2:00pm)

Place: The Doubletree Guest Suites--Boston
400 Soldiers Field Road, Boston, MA 02134

A 10-member delegation from Hunan Liuyang Biopark is coming to Boston on Oct. 29 to recruit talents. They would like to meet with local students, professionals and entrepreneurs who are seeking collaboration and career opportunities in China. The main focus will be Bio/Pharma related professionals and enterprises. They will introduce the established platforms and favorable policies in Changsha Liuyang Park and would like to hear your feedback. Welcome to meet Hunan delegation!

The list of the delegation,
湖南省人民政府办公厅副巡视员 熊方平
湖南出入境检验检疫局局长 龙新平
长沙市商务局正县级干部 曾 宪
湖南省商务厅投资促进处副处长 张守萍
长沙国家生物产业基地管委会副主任 杨围山
长沙市商务局项目处处长 肖 兰
长沙国家生物产业基地管委会经贸局局长 王大辉
长沙国家生物产业基地管委会科技交流中心(翻译) 龙 科
湖南普瑞玛新药实验科技有限公司 陈志高
湖南华纳大药厂有限公司董事长 黄本东
湖南麓山制药有限公司总经理 姜新宇
湖南豫园生物工程有限公司董事长 肖 谦

Lunch is free(To sign up, please click RSVP).
Parking at Doubletree parking lot is free. Please enter the hotel parking garage from Storrow Drive.
Evelyn说:留言于2012-10-22 10:27:23(第3条)
I work for myself.
Peyton说:留言于2012-10-20 21:19:13(第2条)
What are the hours of work?
Sean说:留言于2012-10-07 22:26:51(第1条)
I'm originally from Dublin but now live in Edinburgh
 
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