千万警惕冒充“微软客户服务（Windows Live Hotmail）”的欺诈钓鱼电子邮件 - 内外互动 - 最新消息

千万警惕冒充“微软客户服务（Windows Live Hotmail）”的欺诈钓鱼电子邮件

2010/7/19 1:47:07 ｜浏览：8495 ｜评论：0

1。冒名微软的欺诈钓鱼邮件中文版：

Date：Thu, 22 Jul 2010 03:33:00 +0800
From：microsoft@qq8523.cn
To：qq84260700@hotmail.com
Subject：系统消息

亲爱的微软邮箱用户：
您好！首先感谢您对于微软邮箱的支持与帮助！
2010年微软邮箱也迎来了十三周岁的生日。我们在此欢聚一堂，憧憬掀开
新的氛围的辉煌的篇章。多谢您与我们共同见证微软邮箱这十三年的艰辛
历程，在下一个十三年中，我们还将与您一起携手同行，共同创造我
们更加精彩的前程。
恭喜您，您的微软邮箱账号已被选中，成为十三周年活动幸運用戶。
您将获得惊喜双重大礼一份.详情请登陆官方活动网http://microsoft-2010mail.com/领取您的惊喜大礼.验证码:（xxxx）.

2。冒名微软的欺诈钓鱼邮件英文版的中文译本：

-------------------------------------------------- ------------------------------
来自：Windows Live
致：zhangjoe@hotmail.com
主题：帐户警报！
日期：周二，2010年7月20日1点00分53秒0000

尊敬的用户：

确认您的Windows Live帐户服务。验证您的Hotmail帐户，以免它关闭！
这是从Hotmail电子邮件客户服务。我们有塞车由于Hotmail的匿名户口所以我们关闭一些Hotmail帐户，您的帐户中的是被删除。我们发送此电子邮件给您，以便您可以验证，并让我们知道你是否仍想使用此帐户。

由于在所有的Hotmail用户和所有未使用的Hotmail帐户搬迁挤塞，Hotmail服务将关闭所有未使用的帐户。你将不得不确认填写的答复后，点击按钮或您的帐户中登录信息下面您的E - mail将在24小时内暂停出于安全原因。

用户名:....................................
密码:........................................
出生日期:.........................................
国家或地区:..............................

继后在表中的说明，您的帐户将不会中断，将继续正常。感谢您的关注了这一请求。任何不便，我们深表歉意。

============================

3。冒名微软的欺诈钓鱼邮件的英文版原件：

From：Windows Live
To：zhangjoe@hotmail.com
Subject：FW：Account Alert!!
Date：Tue, 20 Jul 2010 01:00:53 +0000

ACCOUNT@ UPDATED

Dear Account User

CONFIRM YOUR WINDOWS LIVE ACCOUNT SERVICES. VERIFY YOUR HOTMAIL ACCOUNT NOW TO AVOID IT CLOSED !!!

This Email is from Hotmail Customer Care. We are having congestions due to the anonymous registration of Hotmail accounts so we are shutting down some Hotmail accounts and your account was among those to be deleted. We are sending this email to you so that you can verify and let us know if you still want to use this account.

Due to the congestion in all Hotmail users and removal of all unused Hotmail Accounts, Hotmail would be shutting down all unused accounts. You will have to confirm your E-mail by filling out your Login Info below after clicking the reply button or your account will be suspended within 24 hours for security reasons.

User Name:....................................

Password:........................................

Date Of Birth:.........................................

Country Or Territory:..............................

After Following the instructions in the sheet, your account will not be interrupted and will continue as normal. Thanks for your attention to this request. We apologize for any inconvenience

==================================

4。真正《微软客户服务部门》有关询问核查的回信（中文译件）：

来自：Microsoft Online Customer Service（CNTUS.GNCS.NA.00.EN.SIT.BGL.CS.T01.CUS.00.WB @ css.one.microsoft.com）
致：drzjiang@hotmail.com
主题：RE：SRX1135463587ID - "我不断收到以下电子邮件。是来自你们的服务部门吗？"
日期：周一，2010年7月19日8时10分52秒-0700

你好，镇英，

感谢您联系微软客户服务。

我从你的邮件得知，您收到的邮件要您发送您的个人信息，“以验证您的帐户，以防止您的帐户被关闭。”这就是所谓的网络钓鱼电子邮件，您应该删除它。

镇英，我们赞赏你抽出时间内将这一事实对我们的通知。我已经加了几个链接，这将有助于您报告此类型的电子邮件，并获取有关钓鱼的其他信息。

报告网页仿冒欺诈：下面的链接提供有关如何报告这些邮件和反钓鱼欺诈帮助你战斗的细节
http://windowslivehelp.com/solution.aspx?solutionid=e1e87293-909f-45e9-9dcd-920a04719bc3

其他信息：下面的链接将提供有关钓鱼邮件和方法可以保护自己免受网络钓鱼诈骗的其他资料：
http://www.microsoft.com/protect/fraud/phishing/Msname.aspx
http://windowslivehelp.com/solution.aspx?solutionid=865a6311-3f1c-469f-9c2b-77664ea59623

网络钓鱼是一个由诈骗者旨在窃取您宝贵的个人资料，如信用卡号码，使用Windows Live ID的，其他帐户资料和密码，或其他信息，欺骗类型。通常依赖于网络钓鱼诈骗电子邮件中的连结网站，或在这似乎来自您信任的服务，即时消息信息，喜欢你的银行，信用卡公司，或社交网络站点。

不幸的是，微软和其他大公司往往是这些骗子目标。正是由于有向您这样的客户，微软才知道这个问题，努力提高在线安全性，以及把垃圾邮件发送者和骗子挤出市场。
你可以阅读有关微软正在采取的步骤，以促进网上安全和追求网络罪犯，通过点击下面的链接
http://www.microsoft.com/mscorp/safety/default.mspx

镇英，我完全明白你在收到此类钓鱼邮件后所感到的不爽，也希望我回答了你的问题，并提供有关钓鱼邮件信息。

如果您有其他问题，请随时回信，我们将很乐意为您提供帮助。
谢谢你，
Deepika

Microsoft Customer Service Representative. I m a PC and I run Windows? 7

如果您有任何关于您的网上客户服务的经验反馈，请通过点击下面的链接到我的经理，拉加文。请务必包括我的经理在主题字段的名称。 http://go.microsoft.com/?linkid=9685406

真正《微软客户服务部门》有关询问核查的回信 1（英文原件）：

From：CNTUS.GNCS.NA.00.EN.SIT.BGL.CS.T01.CUS.00.WB@css.one.microsoft.com
To：drzjiang@hotmail.com
CC：
Subject：RE：SRX1135463587ID - I am keeping receiving the following email. Is it from your official service?
Date：Mon, 19 Jul 2010 08:10:52 -0700

Hello Zhenying,

Thank you for contacting Microsoft Customer Service.

I understand from your mail that you are receiving mails to send your personal information to verify your account and to prevent your account from being closed. This is known as phishing email and you should delete it.

Zhenying, we appreciate the fact that you have taken the time out to bring this to our notice. I have added a few links that will help you report this type of emails and also gain additional information on phishing.

Report Phishing Scams：The link below provides you with details on how you can report these emails and help fight against phishing scams

http://windowslivehelp.com/solution.aspx?solutionid=e1e87293-909f-45e9-9dcd-920a04719bc3

Additional information: The links below will provide you with additional information on phishing emails and ways you can protect yourself from phishing scams:

http://www.microsoft.com/protect/fraud/phishing/Msname.aspx

http://windowslivehelp.com/solution.aspx?solutionid=865a6311-3f1c-469f-9c2b-77664ea59623

Phishing is a type of deception designed by scammers to steal your valuable personal data, such as credit card numbers, Windows Live IDs, other account data and passwords, or other information. Often phishing scams rely on links in e-mail messages, on Web sites, or in instant messages that seem to come from a service that you trust, like your bank, credit card Company, or social networking site.

Unfortunately, Microsoft and other large companies are often targeted by these scam artists. Largely as a result of customers like you, Microsoft is aware of this issue and working to improve online safety and to put the spammers and scammers out of business.

You can read about the steps Microsoft is taking to promote online safety and pursue cybercriminals, by clicking on the link below

http://www.microsoft.com/mscorp/safety/default.mspx

Zhenying, I certainly understand the discomfort the mail has caused you and also hope that I have been able to answer your questions and provide you with the information regarding phishing emails.

If you have other concerns, please feel free to write back and we will be glad to assist you.

Thank you,

Deepika

Microsoft Customer Service Representative. I?m a PC and I run Windows? 7

If you have any feedback about your Online Customer Service experience, please send it to my manager, Raghavendra by clicking the link below. Please be sure to include the name of my manager in the subject field. http://go.microsoft.com/?linkid=9685406

真正微软客服中心的建议：

From:Microsoft Online Customer Service （CNTUS.GNCS.NA.00.EN.SIT.BGL.CS.T01.CUS.00.WB@css.one.microsoft.com）
To：drzjiang@hotmail.com
CC：
Subject：RE：SRX1135463587ID - I am keeping receiving the following email. Is it from your official service?
Date：Thu, 22 Jul 2010 05:57:40 -0700

Hello Zhenying,

Thank you for contacting Microsoft Online Customer Service.

I understand from your message that, you would like to know the methods in blocking phishing emails.

As a Customer Service Representative, we are here to assist you in finding the right place to get help with your questions and providing resources that may help you in resolving your issue.

In order to eliminate unwanted e-mail messages, use one of the following methods:

Method 1：Junk Mail Filter

1. Sign in to the Windows Live Hotmail Web site by using your Windows Live ID.

2. In the upper-right corner of the page, click Options, and then click More options.

3. Under Junk e-mail, click Filters and reporting.

4. Under Filters and reporting, select the options that you want, and then click Save.

Notes If you select Exclusive for the Junk e-mail filter, only the messages that are from e-mail addresses in your Contacts list or in your Allowed senders list appear in your Inbox. Messages that are from senders not in those lists are automatically sent to the Junk e-mail folder. You should occasionally check the Junk e-mail folder to make sure that good messages are not mistakenly sent there.

Method 2：Block Sender

1. Sign in to the Windows Live Hotmail Web site by using your Windows Live ID.

2. In the upper-right corner of the page, click Options, and then click More options.

3. Under Junk e-mail, click Safe and blocked senders.

4. Click Blocked senders.

5. Type an e-mail address or a domain, and then click Add to List.

I hope the above information would help you to resolve your issue. If you have any additional Customer Service related concerns, please write to us.

Thank you,
Kannan
Microsoft Customer Service Representative?. I?m a PC and I run Windows? 7

If you have any feedback about your Online Customer Service experience, please send it to my manager, Anjan by clicking the link below：
http://go.microsoft.com/?linkid=9685406

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