|American Red Cross: Announcing the New Training Support Center:|
Instructors need to update to the following new programs by December 31, 2011. Free online updates are available on Instructor’s Corner. Click the links below to access instructions.
CPR/AED for Professional Rescuer and Health Care Providers
Emergency Medical Response
Changes in Health & Safety
Beginning in July, the American Red Cross embarked on a process of realignment and revitalization of its Health & Safety Training Services. The objective of the changes being implemented is simple: enhance the consistency, quality and reach of Red Cross training programs, while recovering costs. To get there, we:
• Began standardizing our course portfolio – which will bring greater consistency among similar courses while rolling out nationwide courses that were previously offered in just a few geographies.
• Began standardizing baseline pricing for courses – which will enable more equitable program cost recovery, while never denying Red Cross training to any community that needs it.
• Created a divisional operations and delivery structure, so that instructor resources, capacity, and service can be managed based on customer demand.
• Centralized instructor and customer support into a Training Support Center – a single 800-number where staff are trained to address a wide variety of customer and instructor needs during longer call-in hours.
Our guiding principle through all these changes has been to remain true to our mission – to deliver life-saving training to more people, in more communities. The Red Cross stands by its commitment that no at-risk community has been or ever will be denied access to Red Cross training because of inability to pay. In fact, we hope to double our reach by improving our financial ability to do so!
Additional information about the structure and pricing changes is available on the Instructor News page of Instructor’s Corner.
New Training Support Center Goes Live
Effective September 15, Red Cross instructors and customers should call a new Red Cross Training Support Center (TSC) by calling 1-800-RED-CROSS (1-800-733-2767) for all their questions and support needs. The TSC can help instructors with course registrations, course records entry, ordering training supplies, and equipment purchases, as well as discuss any questions or concerns. The call center is open from 7 am to 11 pm ET Monday through Friday, 7:30 am to 8 pm ET on Saturdays, 10 am to 6 pm ET on Sundays. You can also email the TSC at firstname.lastname@example.org.
In addition, our dedicated instructor website, instructorscorner.org, continues to be enhanced to provide easy access to all program information instructors may need, including downloading free digital course materials, purchasing printed materials online, and accessing the online Learning Center.